At Capital Ways, We provide you with easy access to information, services, as well as the means to redress your grievances. Our endeavour is to provide with first contact resolution to your satisfaction. However in case you are not satisfied with our response, please follow the steps given below.
All the clients having complaint regarding any service or otherwise shall inform compliance department in writing. To mentioned mail at firstname.lastname@example.org or contact us 0731-4971072. Toensure timely recording and recognition of the grievance, the respective executive shall revert within 5working days w.r.t redressal of such complaint
If the client still wants to escalate the complaint, he/she can approach at email@example.com . He being the highest authority at M/s Capital Ways Investment Advisor can redress the complaint in the best possible manner. He shall reply the client within 15 working days.
In case the client is still not satisfied he/she can escalate the matter with the regulators at www.sebi.gov.in Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
Please ensure that you provide us with the following details: